Preparation is the key to any successful meeting / difficult conversation. It will give you confidence to conduct the meeting in a structured and professional manner.
Use the template below as guide in your preparation:-
Preparation Date: Meeting Date:
Meeting Purpose – Why are you having this meeting?
Objective – What would be your preferred result from this meeting?
Premise – What do you already know about the subject matter / people / situation?
Meeting Strategy- How will you achieve the preferred objective & can you measure it?
Anticipation- What might the participants do, say & ask? And will you respond?
- Allow reflection time during the meeting. It is OK to have period of silence.
- Consider emotion may play a part.
- It is Ok not to get to the answer / solution in one meet – You might need to adjourn to allow for the participants to reflect on what has been said / proposed.